Tufnellpark Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Tufnellpark Storage. By making a booking, placing goods into storage, or otherwise using the service, the customer agrees to be bound by these terms. They are intended to be clear, fair, and practical, and they apply to all storage units, containers, and associated services supplied under the Tufnellpark Storage service. Please read them carefully before entering into a booking or delivering any items for storage.

1. Definitions and interpretation. In these Terms and Conditions, “we”, “us”, and “our” refer to the storage provider; “you” and “your” refer to the person, business, or organisation using the service; “goods” means any items placed in storage; and “storage period” means the period from the agreed start date until the date the agreement ends. References to the storage service include any related handling, access, administration, or account management connected with the customer’s booking. Headings are included for convenience only and do not affect interpretation.

2. Scope of the service. The service is a self-contained storage arrangement and not a warehousing, moving, or disposal service unless expressly agreed in writing. We may provide different unit sizes, access arrangements, and account structures, and the exact service available to you will depend on the booking confirmation. The self-storage agreement does not create any bailment beyond the limited obligations expressly stated in these terms. You remain responsible for ensuring that the goods stored are suitable for storage, properly packed, and lawful to keep on the premises.

3. Booking process. A booking is usually made by completing the relevant reservation or agreement process and providing accurate information about your identity, contact details, and intended use of the unit. We may request proof of identity, address, or business status before confirming the booking. A reservation is only binding once accepted by us and, where applicable, the initial payment has been received. We may refuse a booking where the requested use appears unlawful, unsafe, impractical, or inconsistent with these terms.

4. Commencement and access. The storage period begins on the start date agreed in the booking confirmation or on the date you first occupy the unit, whichever is earlier if specified by us. Access to the premises may be subject to security procedures, opening hours, gate controls, identification checks, and unit-specific conditions. We may suspend access temporarily for maintenance, health and safety reasons, security concerns, or legal compliance. Any delay in access caused by such matters will not automatically extend the storage period or reduce fees unless we agree otherwise in writing.

5. Your responsibility for the goods. You must ensure that all goods placed into storage are your property or that you are authorised to store them. You must not store any item that is hazardous, illegal, stolen, perishable, flammable, explosive, odorous, infested, or likely to cause damage, contamination, nuisance, or injury. You are responsible for adequate packing, labelling, stacking, and protection of fragile items. We do not provide insurance for your goods unless expressly stated in the booking documentation, and you are strongly encouraged to arrange appropriate cover.

6. Payments and charges. Fees are due in advance unless the agreement states otherwise. Charges may include storage rent, administrative fees, late payment charges, access-related charges, cleaning fees, lock replacement charges, disposal charges, or other reasonable sums notified to you in advance or arising from a breach of these terms. Prices may be reviewed periodically in accordance with the agreement or on reasonable notice. You remain liable for all sums due until the agreement is properly terminated and the unit is vacated and cleared to our satisfaction.

7. Late payment and default. If payment is not received on the due date, we may charge interest or a fixed administration fee where permitted by law, and we may suspend access to the unit until arrears are cleared. Continued non-payment may lead to enforcement action, including the right to sell, dispose of, or otherwise deal with goods in storage where permitted by the contract and applicable law. We will act reasonably and, where required, give the notices and waiting periods specified by law before taking such steps.

8. Cancellations and early termination. Unless a different cancellation policy is stated in the booking confirmation, you may cancel before the storage period begins by giving notice in accordance with the agreement. Once storage has started, fees already paid are generally non-refundable except where required by law or expressly agreed by us. If you end the storage agreement early, you remain responsible for all charges up to the date of termination and any additional sums arising from damage, cleaning, removal, or disposal of prohibited items. We may cancel or terminate the agreement immediately in cases of serious breach, unlawful activity, safety risk, or persistent non-payment.

9. Opening, moving, and vacating the unit. You must remove all goods, rubbish, packaging, and personal belongings by the end of the storage period or by the date of termination if earlier. The unit must be left clean, swept, and in the same condition as when it was first occupied, fair wear and tear excepted. Any lock, seal, or access device supplied by you must be removed unless otherwise agreed. If items are left behind, we may treat them as abandoned and deal with them in accordance with these terms and the law.

10. Liability and limitations. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to that, we are not liable for loss or damage to goods arising from fire, flood, theft, escape of water, vermin, mould, condensation, electrical failure, acts of third parties, or other events beyond our reasonable control unless caused by our proven negligence and only to the extent permitted by law. Our liability for direct loss is limited to the value of the fees paid for the relevant storage period or any higher amount expressly agreed in writing.

11. Customer indemnity. You agree to indemnify us against losses, liabilities, claims, costs, and expenses arising from your breach of these terms, the presence of prohibited goods, misuse of the unit, unsafe loading, or any act or omission by you, your agents, or anyone authorised by you. This includes reasonable legal and enforcement costs. The indemnity does not apply where the loss is caused by our negligence or where the law prevents such recovery.

12. Waste regulations and prohibited disposal. The storage service is not a waste collection or waste management facility. You must not leave waste, household rubbish, electrical waste, batteries, liquids, chemicals, oils, paint, tyres, clinical waste, or any item subject to special disposal controls unless we have expressly agreed in advance and you have complied with all legal requirements. Any material left in breach of this clause may be removed, handled, stored, or disposed of at your cost. You are responsible for ensuring compliance with all applicable UK waste regulations, environmental rules, and duty-of-care obligations. If we incur any additional costs because of improper disposal or contamination, you must reimburse us on demand.

13. Safety, security, and use of the premises. You must use the premises responsibly, follow all reasonable instructions, and not interfere with security systems, fire equipment, lighting, or access controls. Smoking, open flames, unauthorised electrical equipment, and unsafe activities are prohibited unless specifically authorised. You must immediately notify us of any accident, hazard, leak, suspected contamination, pest issue, or damage affecting the unit or surrounding areas. We may inspect any unit on reasonable grounds where necessary for safety, maintenance, legal compliance, or the protection of property.

14. Force majeure. We are not responsible for delays, failures, or losses caused by events outside our reasonable control, including severe weather, fire, flood, industrial action, power failure, transport disruption, acts of government, terrorism, civil disorder, or utility interruption. If such an event continues for an extended period, we may take reasonable steps to protect the premises and goods, including temporarily restricting access or suspending services. We will act proportionately and in good faith in any such circumstances.

15. Data, notices, and communication. We may process personal data as needed to administer the storage agreement, verify identity, recover debts, comply with legal obligations, and manage security. Notices under these Terms and Conditions may be given by email, post, or any other agreed method and will be treated as received in accordance with the relevant notice provisions in the agreement. You must keep your contact information up to date and promptly inform us of any changes. Failure to receive a notice because your details are outdated will not invalidate the notice where it was sent correctly.

16. Changes to the terms. We may amend these Terms and Conditions from time to time where reasonably necessary to reflect changes in law, operations, charges, or security procedures. Any material changes will normally take effect on reasonable notice and will apply from the stated date. If you do not agree to a change that materially affects the service, you may end the agreement before the change takes effect, provided you are not in breach and all outstanding sums are paid. Continued use of the storage service after the effective date constitutes acceptance of the updated terms.

17. Governing law and jurisdiction. These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the storage service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be interpreted as narrowly as necessary to make it enforceable where possible.