Storage Tufnell Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Tufnell Park provides storage and related services, including packing, loading, transportation and removal services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual, company or organisation that requests or uses the services of Storage Tufnell Park.
1.2 Company, we, us or our means Storage Tufnell Park, the provider of storage and related services.
1.3 Services means storage, removals, packing, loading, unloading, transportation and any other related services agreed in writing between the Client and the Company.
1.4 Goods means the items, belongings, furniture, equipment or other property entrusted to the Company for the purposes of storage, transport or removal.
1.5 Premises means the storage facilities operated by the Company and any vehicles used to transport or hold Goods.
1.6 Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
2.1 The Company provides storage services together with optional removal, collection, delivery and packing services for Clients who wish to move, store or retrieve items.
2.2 The exact scope of the Services, including any removal routes, collection and delivery points, access arrangements and duration of storage, will be detailed in the quotation and subsequent booking confirmation.
2.3 The Company reserves the right to refuse to provide Services in respect of certain Goods that are unsuitable for storage or transport, including but not limited to hazardous materials, illegal items, perishable goods, live animals and items that may cause damage to other property or to the Premises.
3. Booking Process and Acceptance
3.1 All bookings for Services must be made directly with the Company. A booking may be made in person or by other direct communication methods permitted by the Company from time to time.
3.2 Following the Client's enquiry, the Company may issue a quotation describing the proposed Services, indicative timescales and associated charges. A quotation is not a binding offer and may be withdrawn or amended at any time prior to acceptance of a booking.
3.3 A booking is not confirmed until the Client has expressly accepted the quotation and the Company has issued a booking confirmation. The Agreement is formed at the time the Company sends the booking confirmation to the Client.
3.4 The Client is responsible for providing accurate information when placing a booking, including details of the items, access restrictions, parking availability, floor levels, staircases, lifts, and any other relevant information that may affect the performance of the Services.
3.5 If the information provided by the Client proves to be incomplete or inaccurate, the Company reserves the right to adjust the charges, change the timing of the Services, or cancel the booking in accordance with the cancellation provisions set out in these Terms and Conditions.
4. Charges and Payments
4.1 The charges for the Services will be stated in the quotation or booking confirmation and are based on the information supplied by the Client. Charges may include storage fees, removal or transport charges, packing materials, labour costs, congestion or parking charges and any other agreed fees.
4.2 Unless otherwise agreed in writing, payment for Services is due as follows:
a. A deposit may be payable at the time of booking to secure the date of the Services.
b. Any remaining balance for removal or transport Services is typically payable on or before the day the Services are performed.
c. Storage fees are usually payable in advance for the agreed storage period, either monthly or at such other intervals as specified by the Company.
4.3 The Company may refuse to commence or continue performing the Services if the Client has not made payment in accordance with the agreed schedule.
4.4 If the Client fails to pay any sums due on the due date, the Company may charge interest on the overdue amount at a reasonable commercial rate until payment is received in full. The Company may also withhold the release of Goods from storage until all outstanding fees and costs have been settled.
4.5 The Client is responsible for any third-party costs arising in connection with the Services, such as parking fines, tolls or local authority charges, where these have been incurred as a result of service delivery requested by the Client.
5. Cancellations and Changes
5.1 The Client may cancel or amend the booking by giving written notice to the Company. The Company's cancellation terms will apply from the time the booking is confirmed.
5.2 If the Client cancels the booking within a reasonable time before the agreed service date, the Company may, at its discretion, waive or reduce any cancellation fees. If cancellation is made at short notice, the Company may charge a cancellation fee which could be a percentage of the quoted price or, in some cases, the full amount.
5.3 The Company reserves the right to cancel the booking or suspend the Services where:
a. The Client fails to pay the required deposit or any part of the charges on time.
b. The Client is in material breach of any of these Terms and Conditions.
c. The Company is unable to perform the Services due to events outside its reasonable control, including severe weather, accidents, road closures, public disturbances or industrial action.
5.4 The Company will make reasonable efforts to inform the Client promptly of any cancellation or postponement and, where possible, may offer an alternative date or arrangement. The Company shall not be liable for any indirect or consequential losses resulting from such cancellations.
6. Client Responsibilities
6.1 The Client is responsible for ensuring that adequate access is available at the collection and delivery addresses, including where applicable parking arrangements for vehicles used by the Company.
6.2 The Client must ensure that all Goods are properly packed and protected prior to collection unless the Company has been specifically engaged to provide packing services.
6.3 The Client shall not store or request the transport of any Goods which are dangerous, illegal, perishable, explosive, corrosive, or otherwise unsuitable for storage or removal. If such items are found among the Goods, the Company may remove, dispose of or refuse to handle them and charge the Client for any related costs.
6.4 The Client must notify the Company in advance if any items are unusually heavy, fragile or valuable, or require special handling or equipment. The Company may at its discretion decline to handle such items or may adjust its charges accordingly.
6.5 The Client is responsible for arranging appropriate insurance for the Goods unless the Company has expressly agreed in writing to arrange or provide cover as part of the Services.
7. Company Responsibilities
7.1 The Company will exercise reasonable care and skill in providing the Services and will take reasonable steps to protect the Goods while they are under its control.
7.2 The Company will use suitably trained personnel and appropriate vehicles and equipment for the performance of the Services, having regard to the nature of the Goods and the agreed scope of work.
7.3 The Company may subcontract all or part of the Services to carefully selected third parties. In such cases, the Company will remain responsible for the overall performance of the Services under the Agreement.
7.4 The Company reserves the right to open and inspect any container or package if it has reasonable grounds to suspect that it contains prohibited items or presents a risk to safety, property or the environment.
8. Liability and Limitations
8.1 The Company will be liable for loss or damage to Goods only where such loss or damage is caused by the Company's negligence or breach of contract, and only while the Goods are in the Company's custody or control.
8.2 The Company shall not be liable for any loss or damage arising from:
a. Normal wear and tear, atmospheric or climatic conditions, damp, mould, rust, warping or gradual deterioration.
b. Any defect, weakness or inherent vice in the Goods, including poor construction, assembly or design.
c. Failure of the Client to adequately protect, pack or label the Goods.
d. Acts or omissions of the Client, their agents or any third party not engaged by the Company.
e. Events outside the Company's reasonable control, including but not limited to natural disasters, severe weather, fire, flood, theft, vandalism or civil disturbances.
8.3 To the fullest extent permitted by law, the Company's total liability for loss of or damage to the Goods, and for any other loss arising under or in connection with the Agreement, shall be limited to a fair and reasonable amount, which may be linked to the value of the affected Goods or to specific limits agreed in advance.
8.4 The Company shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of use, loss of opportunity or inconvenience, even if such losses arise from the Company's negligence or breach of contract.
8.5 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, or for fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.
9. Insurance
9.1 Unless expressly stated in writing, the Company does not provide insurance cover for the Goods as part of the standard Services. The Client is strongly advised to arrange suitable insurance protection for the full value of the Goods.
9.2 If the Company offers or arranges insurance at the request of the Client, the terms of such cover will be subject to separate policy documentation and may be provided by a third-party insurer. The Client is responsible for reviewing the terms and exclusions of any insurance policy offered.
10. Storage Terms and Access
10.1 Storage of Goods will commence on the date agreed in the booking confirmation. Storage charges will continue until the Goods are removed from the Premises and all sums due to the Company have been paid.
10.2 The Client may request access to stored Goods during the Company's normal operating hours, subject to reasonable notice and any applicable access charges. The Company reserves the right to limit access if it would compromise security, health and safety, or the efficient operation of the Premises.
10.3 The Client must not store Goods in any way that blocks access routes, fire exits or safety equipment, or that otherwise creates a risk to health, safety or property.
10.4 If the Client fails to collect the Goods at the end of the agreed storage period and does not respond to reasonable attempts by the Company to make contact, the Company may exercise a lien over the Goods and may, after providing reasonable notice, sell or dispose of the Goods in order to recover outstanding charges.
11. Waste, Disposal and Environmental Compliance
11.1 The Company operates in compliance with applicable waste management and environmental regulations. The Client must not request the Company to dispose of items in a manner that would breach such regulations.
11.2 The Company is not obliged to remove or dispose of unwanted items, rubbish or waste unless this has been specifically agreed as part of the Services. Additional charges may apply for clearance, recycling or waste disposal services.
11.3 Where the Company agrees to dispose of items on behalf of the Client, it will do so using lawful and responsible methods. The Client warrants that such items are free from hazardous or controlled substances. If the Company incurs additional costs due to the presence of such materials, the Client will be liable for those costs.
11.4 The Client shall indemnify the Company against any claims, penalties or costs arising from the disposal of Goods where the Client has misrepresented their nature or failed to disclose relevant information.
12. Complaints and Dispute Resolution
12.1 If the Client has any concerns or complaints about the Services, they should notify the Company as soon as reasonably practicable, providing full details of the issue.
12.2 The Company will investigate any complaint and will aim to respond within a reasonable timeframe, seeking to resolve the matter by agreement where possible.
12.3 If a dispute cannot be resolved through informal discussion, the parties may consider mediation or other alternative dispute resolution methods before resorting to court proceedings, although this is not a strict requirement.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data relating to the Client for the purposes of providing the Services, administering the Agreement and complying with legal obligations.
13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure and confidential.
14. Variations
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking confirmation will apply to the Agreement.
14.2 Any variation to these Terms and Conditions must be agreed in writing by the Company. Verbal agreements or representations that conflict with these Terms and Conditions will not be binding unless confirmed in writing.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement or the Services provided by the Company.
By proceeding with a booking or using the Services of Storage Tufnell Park, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
